Question 1

Do you ship across Europe?

Accepted Answer

Yes, we offer fast and secure shipping to all countries across the European Union with tracking provided.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and secure local payment gateways in Euros (€).

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

You can modify or cancel your order within 2 hours of placement by contacting our customer support team.

Question 4

Is the Zamzam water 100% authentic?

Accepted Answer

Absolutely. Our Zamzam water is sourced directly and securely packaged in authorized 5-liter containers, imported straight from Makkah.

Question 5

Are the fragrances alcohol-free?

Accepted Answer

Yes, all our personal care kits, Musk, and Oud oils are 100% alcohol-free, making them permissible and safe for daily use and during Ihram.

Question 6

How do I know which size Ihram to choose?

Accepted Answer

Standard Ihram sets are designed as two unstitched sheets (Izar and Rida) that fit all adult sizes comfortably. Detailed dimensions are listed on each product page.

Question 7

Can I book Umrah travel services directly through your site?

Accepted Answer

Yes! You can submit an inquiry through our Services page, and our travel coordinators will help design a custom package for you.

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